Your experience here matters.
While most concerns between a client and counselor can be resolved directly, there may be situations that require additional support. In compliance with the State of Texas, the information below is provided should you wish to file a report.
Please always feel free to reach out to provide feedback or constructive criticism by contacting the practice owner, Madelynn Cuellar, at madelynn@salmapsychotherapy.com.
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.
Administrative charges may apply.
You may request a copy of your records by contacting the practice owner, Madelynn Cuellar, at madelynn@salmapsychotherapy.com.